Guide
Provide guidance, understand requests, and route them through official channels.
SCALEWEB / AI FOR PUBLIC SERVICES
A city
that responds.
AI for Local Government connects residents, public employees, and municipal systems to help services move forward. Developed for Brazilian municipalities, each project is tailored to local requirements.
START WITH ONE SERVICEGROW WITH YOUR CITY ↗
LOCALGOVERNMENT
SWAI
FOR CITIES
FOR CITIES
✳HEALTHaccess & guidance
⌂EDUCATIONconnected schools
↗SERVICESsmoother workflows
⌁MANAGEMENTinformed decisions
03°43' S38°31' W
01 / THE CHANGE
Residents need answers.
Help them find a solution.
Questions often cross channels, departments, and systems.
AI helps route them to the team that can help.
01QUESTIONWhat do I need to do?
→02GUIDANCEWhat's the next step?
→03REFERRALWho can help?
→04FOLLOW-UPWhat's the status?
02 / A CONNECTED AI LAYER
Connect what you have.
Improve what matters.
AI works with existing municipal processes and systems.
Every integration follows the project's requirements.
RESIDENTSWhatsApp*PortalService desk* Official channels agreed on with the municipality
AI
FOR CITIESCONTEXT · RULES · WORKFLOWS
FOR CITIESCONTEXT · RULES · WORKFLOWS
SYSTEMS & TEAMSHealthEducationFinanceCase managementLegacy systems, platforms, and authorized data
Connect
Integrate existing systems and approved sources within each department's requirements.
Simplify
Organize steps, documents, and repetitive tasks into simpler workflows.
Inform
Surface demand, bottlenecks, and insights to guide service improvements.
03 / ACROSS YOUR CITY
Every department.
A new possibility.
These examples are starting points. Each service is designed with the staff who deliver it and the residents who use it.
Health
Help residents find health services, prepare for appointments, and locate facilities, with referrals to staff when needed.
EASIER ACCESS TO SERVICES.Education
Provide families with schedules and document requirements, and help staff organize requests across the school system.
INFORMATION WHEN IT MATTERS.Social services
Help people find services and requirements, understand their options, and connect with qualified professionals.
CLEARER PATHS TO SUPPORT.Finance & city services
Organize payment forms, case records, and city service requests with visible status updates and next steps.
KEEP REQUESTS ON TRACK.Administration
Search documents, support case triage, and organize internal tasks with activity records and review steps.
LESS REPETITIVE WORK.City leadership & management
Use demand and performance dashboards to identify backlogs, recurring issues, and opportunities to improve.
BETTER-INFORMED DECISIONS.Every use case depends on scope, available data, integrations, service rules, and approval by the municipality.
04 / SHARED VALUE
Better for residents.
Easier for the people
who serve them.
“I know where to start.”
- Clearer guidance
- Less back-and-forth
- Visible next steps
“I have the context I need.”
- Fewer repeated questions
- Organized information
- More time for cases that need attention
“I can see where to improve.”
- Demand by service
- Steps with waiting times
- Metrics to prioritize improvements
MEASURED IN YOUR OWN CONTEXT
Targets and potential savings are defined after reviewing the current process. The pilot compares a baseline with results observed within the municipality.
05 / START WITH CLARITY
One service.
One pilot.
A city moving forward.
A focused starting point reduces risk and creates room to learn before expanding.
Plan a service with ScaleWeb↗Understand
Map a service journey, its queues, rules, channels, and supporting systems.
Design
Choose a use case, define AI boundaries, and establish baseline metrics.
Connect
Build the integration and controls appropriate for the agency.
Learn
Run the pilot, measure results with the team, and plan the next improvement.
06 / RESPONSIBLE TECHNOLOGY
AI supports the work.
Public accountability stays with people.
Defined sources. Role-based access. Logged workflow steps. Human review of sensitive decisions.
Each workflow considers data protection, municipal rules, and evaluation by the responsible teams.Design reference: Brazil's ANPD guidance for the public sector (Portuguese) ↗SCALEWEB / AI FOR LOCAL GOVERNMENT
Which service
does your city
want to improve?
Start with a conversation. We'll help turn a public service need into a practical plan.
FORTALEZA, CEARÁ · BRAZIL